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Digitization - Tips & tricks for selecting the right consultant

Updated: Oct 19, 2023

What you need to know when choosing a digital transformation consulting firm

Working with external management consultants can generate great benefits. However, the requirements to be met by management consultants are high in order to achieve an efficient cost-benefit ratio. Clients face the challenge of how to correctly assess and differentiate the capabilities and value proposition of consultants.

Our latest study on the consulting market shows: 40% of customers are currently not yet satisfied with the performance of the consulting companies they use for their digitization, innovation and sustainability projects and expected more.

In order to achieve a best match solution when selecting consultants, one needs to identify and evaluate clearly the core strengths and capabilities of the consulting firms.

Essential prerequisites for this are:

  1. Experience: Make sure the company has extensive experience in your industry and has successfully completed similar projects

  2. Competencies: Check whether the company has the necessary skills and resources to meet your specific requirements

  3. References: Request references and talk to former customers to get a better understanding of how the consulting company works

  4. Communication: make sure the company can communicate well and is open to feedback to ensure that your needs and requirements are met

  5. Flexibility: Check whether the company is flexible and able to adapt to changes and respond quickly to problems

  6. Value for money: Compare the costs and services of several consulting companies to get the best value for money.

What qualifications and competencies does a digital transformation consulting firm have to bring to the table?

A digital transformation consulting firm should have extensive experience and knowledge of technology, business processes, the industry-specific requirements, and change and implementation skills.

The following qualifications and competencies are essential prerequisites for a consulting firm to successfully execute digital transformations:

  1. Experience with implementing digital solutions such as ERP, business intelligence, CRM, e-commerce, process automation, RPA, etc.

  2. Knowledge of current technologies such as analytics, big data, artificial intelligence/ AI, machine learning, cloud computing, internet of things (IoT), etc.

  3. Experience with redesigning or superseding traditional business models, including competitor review and analysis

  4. Erfahrung in der Optimierung von Geschäftsprozessen und der Schaffung von Synergien durch die Nutzung von digitalen Technologien

  5. Ability to understand customer requirements and translate them into successful digital strategies and solutions

  6. Project management skills to successfully plan, execute, and monitor digital transformations

  7. Experience in working with different departments and functions of a company and in the implementation of change management processes

  8. Industry-specific knowledge to understand and address the specific needs and challenges of a company in a given industry. ​​​​​​

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